Accessing Your Tickets

• Mobile Tickets will be sent via email two days before your performance, or via text message on the day of your performance.
  
  Please do not print your mobile tickets—just have them ready to show on any mobile device or in your Google or Apple Wallet. To ensure delivery, please add no-reply@artsclub.com to your safe senders list. If our emails land in your spam folder, you can also mark them as “Not Spam.”


• Physical Tickets will be ready for pick-up at the theatre Box Office on the day of your performance.
  
  Need them earlier? Visit the Box Office at any of our three stages during regular opening hours and our team will happily print your tickets for you.


• Why delayed ticket delivery? Delayed ticket delivery helps us prevent fraud and keeps your tickets secure. You will receive an order confirmation email at the time of your purchase with all your booking details—you can also check your patron centre account to confirm your performance date, time, and location.

Adding your mobile tickets to your digital wallet is quick and easy:

• From Email:
  
  1. Open your ticket email on your phone
  2. Tap ‘Add to Apple Wallet’ or ‘Add to Google Wallet’
  3. Once your digital wallet is open, tap ‘Add’


• From Text Message:
  
  1. Open the link sent to you via SMS message
  2. Tap ‘Add to Apple Wallet’ or ‘Add to Google Wallet’
  3. Once your digital wallet is open, tap ‘Add’

You can also access your tickets directly from your email or text message.

To share a mobile ticket, just forward your ticket directly to the recipient. You can also share and transfer tickets directly from the link sent to you via SMS text message. For physical tickets, please contact the Box Office to transfer your tickets or change the name on the pick-up list

We understand that plans change, and that’s okay! You can exchange your tickets for another performance of the same production (subject to availability). Reach out to the Box Office by phone, email, or in-person at least 1.5 hours before your performance is scheduled to begin to make your exchange. Please note that the standard exchange fee for non-subscribers is $2.50 per ticket. Subscribers get free ticket exchanges, along with other benefits—learn more here!

If you’re no longer able to attend your performance, consider turning your tickets into a donation to the Arts Club! Returning your tickets as a tax-deductible donation helps support our organization and allows us to create more incredible live theatre, as well as funding our Education, Outreach, and New Play Development programs. A tax receipt will be issued under the purchaser’s name for any donations of $20 or more. Simply contact the Box Office at least 1.5h before your performance to return your tickets.