FAQs

Q. Who do I contact to ask questions about seating, show content, ticketing, etc.?
A. You can call our box office at 604.687.1644 or email boxoffice@artsclub.com and our agents will be happy to help. Alternatively, you can visit one of our box office locations in person. Click here for our Box Office hours and locations. Please note that box offices are closed when there are no productions scheduled for that venue, though our call centre remains open.

Q. Where can I park?
A. See our Locations + Parking Tips page for details.

Q. What does a “partial view” seat mean?
A. For some productions, there could be an incomplete view of the entire stage because of the seat position or something in the line of sight—such as a rail, an element of the stage design, etc. We sell these seats because many patrons do not mind an obstructed view. To learn more about specific partial view seats, please call our box office.

Q. Where can I find the show programme?
A. Digital programmes are available for free online and can be accessed via our website and performance reminder emails, or by scanning a QR code displayed in the theatre lobby with your smartphone camera. Additionally, headshots of our artistic teams and printed billing sheets with cast and creative lists are available at each venue.

The Arts Club does not offer printed programmes. Changes in the printing industry, including increasing paper prices, were exacerbated by the pandemic. At the same time, partnerships that formerly supported programme printing for many local arts organizations disappeared. We are also continuing to reduce environmental waste in the form of excess single-use programmes.

Q. Can I bring children to the theatre?
A. Children under the age of 3 (including babes in arms) are not allowed, except for “relaxed performances”. Every patron, regardless of age, requires a ticket. Children under 14 must be accompanied by an adult. For most programming, we do not recommend that children 6 years or younger attend. If the programming is not specifically for young audiences, please use your discretion. If you are uncertain whether a show will be appropriate for children, please call the box office and our agents will be happy to discuss the content with you. Children who are unable to sit quietly may be asked by an usher to leave the performance along with their accompanying adult.

A limited number of booster seats are available at the Stanley Industrial Alliance Stage on a first-come-first-serve basis.

Q. What if I arrive after the performance has started?
A. Guests arriving past the scheduled time of the performance may not be permitted into the theatre immediately; the Front Of House team will accommodate you at the earliest convenient time, usually at a suitable break to avoid performance interruption. If arriving by car, please allow ample time to park, and remember that there is often a lineup at the box office in the hour prior to showtime.

Q. What is a preview performance? Why should I go to a preview performance?
A. It is a performance before the official media opening night of a production. This is the creative team’s chance to see how audiences react to the fresh show, where you laugh and where you gasp. The preview period is an exciting time when the tiniest of details—from dialogue to lighting to costumes—are finessed. When you attend a preview performance, you directly contribute to perfecting the show, through those same laughs and gasps. Additionally, preview performances are never affected by demand-based price increases.

Q. Can I pre-order a drink for the intermission?
A. Yes. Prior to the show, fill out the “Enjoy Every Minute of Intermission” form and present it to the bartender for purchase. At intermission, your beverages will be ready for you.

Q. Do restaurants near your theatres offer discounts?
A. Yes! Our restaurant partners offer an exclusive 15% off food when you dine in and present your same-day show ticket.

Q. What if I lose something at the theatre?
A. Call or email our box office and we’ll check our lost and found. Please note that the lost and found is cleared of unclaimed items approximately every six months.

Q. Did I miss a phone call from the Arts Club?
A. We may occasionally make calls to promote our subscription options. To update your contact restrictions, please contact our box office.

Q. Why don't I see a seat map for the Newmont Stage?
A. Configurations for the Newmont Stage are variable and seat maps for productions may not be confirmed at the time of ticket purchase. This venue is a flexible space with the ability to offer theatrical experiences that are catered to specific productions. As our creative teams work to provide the best format for you, seating configurations may evolve even after tickets are issued. We appreciate your understanding and will contact you for reseating if your tickets are affected.

Q. What are the Arts Club's current health and safety measures?
A. Patrons are encouraged to wear masks, but they are not required.

Q. Does the Arts Club use telemarketing services?
A. Yes, we occasionally promote our subscriptions or shows via telemarketing. These calls are made by our authorized representatives at Arts Marketing Services (AMS) and originate from 604.639.9050. They are conducted with full care for the privacy of our patron information. To update your contact restrictions, please contact our box office at 604.687.1644 or boxoffice@artsclub.com.

Q. Do you have accessible seating?
A. Yes, accessible seating is available at each of our theatres. Please advise us of your needs when you book your tickets by calling our box office.

Q. Do you offer hearing assistance devices?
A. Yes, the Stanley Industrial Alliance Stage, Granville Island Stage, and Newmont Stage are equipped with infrared listening systems that are provided free of charge for guests who are hard of hearing. We have a limited supply of headsets; please reserve in advance by calling our box office.

Q. Do you offer VocalEye performances for blind and partially sighted patrons?
A. Yes, click here for the list of performances. To learn more or to book a ticket for yourself or for a friend or family member, please call the box office.

Q. Does the Arts Club accept the Access 2 card? How can I use it?
A.Yes, the Arts Club accepts the Access 2 card, meaning that we grant the holder any seat that best meets their accessibility requirements, along with a free admission for their support attendant, for any of our productions. The amount charged will be the equivalent to the lowest price zone, regardless of the seat location.

If you are a current card holder and would like to gain access to this program at the Arts Club, please email a photocopy of your Access 2 card to boxoffice@artsclub.com. Once you are signed up with us, you can book tickets for any Arts Club show online, by email, or by phone. If you are not yet a card holder, please visit Access 2’s website for more information on how to join the program.

Q. How do I buy tickets or renew a subscription?
A. You can purchase tickets and subscriptions online through our website, by calling the box office, or by visiting one of our box office locations. Note that to renew a subscription, you must log in to Patron Centre.

Q. What is Patron Centre?
A. Patron Centre is your online account on the Arts Club website. Through Patron Centre, you can update your account details, purchase or renew a subscription, access your tickets, and much more.

Q. How do I access Patron Centre?
A. Click the log in button at the top right of the website and enter the email address associated with your Arts Club account. If you have forgotten your password, click "forgot password" and follow the procedure to reset it. If you do not have an account, you can register for a new one.

Q. Does my ticket price include fees and tax?
A. Arts Club ticket prices do not include facility fees, service charges, or 5% GST. Fees vary by ticket type. For a complete listing of fees and service charges, please see our terms & conditions. Fees are also listed at checkout when you purchase online. (Ticket prices are the same whether you purchase a ticket online, by phone, or in person at our box offices.)

Q. Why are fees and tax charged separately from the ticket price?
A. The Arts Club charges facility fees for the operation and maintenance of our three stages and service charges to cover box office operations and online ticketing systems. These fees are fixed by ticket type, while our ticket prices may fluctuate with promotional offers and demand-based price increases throughout the season. For this reason, fees are separated from the ticket price and are not affected by these promotional offers or demand-based price increases. The BC government also requires that GST be charged separately from advertised pricing.

Q. Can I purchase tickets from other websites?
A. Only Arts Club tickets purchased at artsclub.com, at our physical box offices, or through our call centre are considered valid. We cannot guarantee the validity of tickets that have been purchased through third-party vendors, and they are not eligible for exchanges or returns.

Q. Do your ticket prices fluctuate?
A. Yes, some single ticket prices may increase, based on demand, from performance to performance; however, our entry-level and preview performance prices never change. For the best seats at the best price, consider buying season tickets!

Q. Can I get my tickets by email?
A. Yes, you can choose to receive your tickets by email at no charge. These downloadable tickets are delivered as a PDF file attached to an email. Please note that these tickets arrive in a different email from your receipt (which says “This is not a ticket” in the body of the text). If you don't see the email in your inbox, please check your junk mail folder for emails from boxoffice@artsclub.com. You can also find downloadable tickets in your Patron Centre account.

Q. How do I use my downloadable (PDF) tickets?
A. You can print them or present the PDF on your smartphone at the venue. Please be careful to print or present the ticket (in the PDF attachment), not the receipt or a screenshot of the ticket.

Q. Where do I pick up will-call tickets?
A. Tickets can be collected from the box office. We recommend picking them up at least 30 minutes prior to showtime. If somebody other than the account holder will be picking up the tickets, please notify the box office beforehand to grant them permission. As part of our ongoing efforts to reduce printing costs and follow environmental sustainability practices, we encourage all patrons to use mobile ticketing options.

Q. Can I get my tickets by mail?
A. Yes, you can choose to receive printed tickets by regular mail ($10 per order). As part of our ongoing efforts to reduce printing and mailing costs and follow environmental sustainability practices, we encourage all patrons to use mobile ticketing options.

Q. Why can’t I select the “mail” option for my tickets?
A. If the performance you have chosen is within 10 days of the booking date, you cannot select the “mail” option, as you may not receive your tickets in time. Please select “Print at home” or “Will Call”, to collect your tickets at the box office before your performance.

Q. Where can I find my gift certificate/credit balance?
A. Log in to Patron Centre to see your account information. Click on Gift Certificates to find your balance.

If you cannot log in or do not see your credit, please call the box office.

Q. How do I use my gift certificate/credit?
A. Log in to Patron Centre and click on Gift Certificates. Copy the entire redemption code (ex. ABCD-1234567). At checkout, paste the redemption code into the Gift Certificate Number box and click “Use Gift Certificate.” The total at the bottom will update, and you may fill out your credit card details for any remainder.

Q. How do I use my ticket vouchers?
A. Vouchers must be redeemed for performance tickets by calling or visiting a box office location. Click here for our Box Office hours and locations.

Q. What can I use my 6Tix or 4Tix ticket vouchers for?
A. 6Tix or 4Tix vouchers can be redeemed for a ticket to any show of the production season in which it was purchased. 6Tix can be redeemed at all three stages; 4Tix can be redeemed at the Granville Island Stage and the Newmont Stage at the BMO Theatre Centre. Our production seasons run from September through August of the following year.

Q. Are ticket vouchers transferable?
A. Yes, just be sure to notify the box office of the redeemer’s name, and then pass along the details of how to redeem the vouchers to the lucky recipient.

Q. Can I change my performance date after booking?
A. You may exchange your tickets, free of charge, to another performance date, subject to availability. We ask that you contact us at least 24 hours in advance of your booked performance. Please note that you cannot change your performance retroactively once a performance has passed.

Q. As a 6Tix or 4Tix subscriber, do I get a discount on additional tickets for shows?
A. Yes, you are entitled to a Mates Rate discount of 15% on additional tickets for premium seats (Stanley: Zones A+/A/B; Granville Island & Newmont: Zone A). Purchase by phone, in person, or online using the Patron Centre account tied to your subscription; the discount will be automatically applied at checkout. If you think that you may have accidentally created more than one Patron Centre account, please call the box office.

Q. I am a 6Tix or 4Tix holder and I missed my show. Can I still see it?
A. Yes, you can still see the production you missed, subject to availability. If you miss your performance, you can pre-book a $0 makeup ticket one time per season. Contact the box office and they can help you secure a $0 makeup ticket in advance. Any subsequent makeup tickets are $30 and can be pre-booked in advance or purchased at the box office. To check availability or to pre-book a makeup ticket, contact the Arts Club box office.

Q. When does my 6Tix or 4Tix expire?
A. If you have 6Tix or 4Tix for the 2023–2024 season, they are valid through August 2024.

Q. Can I change my performance date after booking?
A. Yes, you may change dates for the same production, subject to availability and exchange fees. Please call the box office at least 24 hours in advance.

Q. I am not a subscriber and I missed my show. Can I still see it?
A. Sorry, tickets are non-refundable and credit for missed performances cannot be issued. If you would like the perk of being able to use our make-up ticket policy, please consider becoming a subscriber.

Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, ticket holders may request a tax receipt for the value of unused tickets by returning them to the box office prior to your scheduled performance.

Q. What if the weather prevents me from attending my show?
A. Free exchanges are available to any ticket holders that are unable to make it due to inclement weather.

Q. What if I lose my tickets?
A. We will replace lost tickets at the box office with proof of purchase. Call or visit our box office to have print-at-home tickets sent to you.

Q. Can my friend change my booking for me?
A. We take your privacy seriously. If you’d like a friend to have permission to make changes on your account please call or email our box office with the person’s full name, address, and contact details.

Q. Can I give away my tickets?
A. Yes! If you have physical tickets, feel free to give them to a friend and let the box office know by emailing boxoffice@artsclub.com. If you have print-at-home tickets, you can forward the email with the e-tickets in the PDF (be careful to email the tickets and not the receipt!). If the tickets are at will call, call or email our box office in advance to let us know who will claim your tickets.

We strongly recommend against giving away your personal tickets to a raffle as privacy concerns may arise if the recipient needs to make changes to the booking. If you want to contribute tickets to a raffle, check out our Ticket Donation Program.

Q. What are my subscriber benefits?
A. There are many!

• Free subscription ticket exchanges: Can’t make it to a show in your series? Exchange it for another day for FREE
• Savings on additional single tickets (see below for details about the “Mates Rates” discount)
• The best price: Prices to all shows increase with demand, but subscribers always get the very best deal and avoid price increases.
• Access to our ArtsPerks benefits with other participating Arts organizations! Find out more

Q. What are Super Subscriber benefits?
A. These are enhanced perks you’ll receive when you donate $100! Benefits are active for 12 months from the initial donation date:

• Ticket exchanges between shows: Going away for a while? Hoping to switch out one of the shows in your package? This perk lets you do this (for shows within the same series). Super Subscribers get the most flexibility with their subscription.
• Priority box office phone line: Unlock a special code to go straight to the front of the queue! Get the fastest service for all your box office needs.
• Seat exchanges before other subscribers: If you’re looking for new seats this season, become a Super Subscriber and your seating request will receive priority.
• Tax receipt: Super Subscribers are donors—that means you help support new productions, education programs, and new play development at the Arts Club. All $100 donors will receive a tax receipt.

Q. I am a subscriber. Do I get a discount on additional tickets for shows?
A. Yes, all season ticket holders are entitled to a Mates Rate discount of 15–20% on additional tickets for premium seats (Stanley: Zones A+/A/B; Granville Island & Newmont: Zone A). The more packages you have, the more savings you earn. Purchase by phone, in person, or online using the Patron Centre account tied to your subscription; the discount will be automatically applied at checkout. If you think that you may have accidentally created more than one Patron Centre account, please call the box office.

Q. I am a subscriber and I missed my show. Can I still see it?
A. Yes, you can still see the production you missed, subject to availability. If you miss your performance, you can pre-book a $0 makeup ticket one time per season. Contact the box office and they can help you secure a $0 makeup ticket in advance. Any subsequent makeup tickets are $30 and can be pre-booked in advance or purchased at the box office. To check availability or to pre-book a makeup ticket, contact the Arts Club box office.

Q. I am a subscriber. Do I get discounts to other arts organizations? What are ArtsPerks?
A. Yes! Vancouver arts organizations have united to bring our closest supporters a new discount program, ArtsPerks. As a special thank-you for being a subscriber of the Arts Club, you can enjoy exclusive ticket discounts and offers from our partners.

Below are the current discount offers, subject to availability and revision, only for Arts Club subscribers. Watch your email or contact our box office to get your Arts Club access code for these great discounts through our arts partners!

Ballet BC
15% off single tickets to FOR EVER (May 2024), as well as all 2024–2025 season programs at the Queen Elizabeth Theatre, excluding Zone A, Zone E, Simons Arts for All seating, and Nutcracker. Cannot be combined with other offers.

Bard on the Beach
15% off regular adult single tickets (A and B zones) for performances of the 2024 Mainstage productions of Twelfth Night and Hamlet. Redeemable for performances from Jun 11 to July14. Excludes Opening nights and special events. Cannot be combined with other discounts. Valid for up to 6 tickets. Single tickets on sale Apr 10, 2024.

The Cultch
15% off A/A+ seats for Barbu, the final show in The Cultch’s 2023/2024 Season. Barbu, a retro circus rave, runs June 12–23, 2024, in The Cultch's Historic Theatre.15% off A+ and A seats for 2024/2025 Cultch Presentations. Not valid for Duck Pond or Dimanche. Valid for East Van Panto from Nov 22–Dec 1, 2024, and Wonderful Joe from Feb 4–11, 2025. Single tickets go on sale July 15, 2024.

Early Music Vancouver
15% off two concerts of your choice in the 2024 Summer Festival or 2024–2025 Main Season. Valid for up to four tickets. Additional restrictions may apply. Cannot be combined with other discounts.

Vancouver Opera
15% off regular single tickets for select performances in the remainder of the 2023–2024 season and in the 2024–2025 season. Offer excludes A + seating. Some restrictions may apply. Cannot be combined with other discounts.

Vancouver Symphony Orchestra
15% off 2023–2024 and 2024–2025 regular series concerts. Valid on adult ticket pricing, excluding dress circle seating and special concerts. Additional restrictions may apply. Cannot be combined with other offers. Stay tuned for offers for the upcoming season!

Vancouver Art Gallery
15% off general admission tickets to the Vancouver Art Gallery throughout 2024.

VIFF Centre & the Vancouver International Film Festival
15% off VIFF+ Premium Memberships including exclusive member perks such as 20% off Festival Ticket Packs, $5 off adult single tickets at the Vancouver Film Festival and year-round at the VIFF Centre.

Q. How can I help support the Arts Club?
A. As a charity, we rely on contributions from community-minded individuals like you who value the work we do on our stages, on tour, and in the community. Your donation as a Friend or a member of the Artistic Director’s Circle is critical to our success. How does your gift work? We invest donations in the production of our plays, the development of new Canadian plays, and our commitment to youth education. Click here to learn more about the different ways to give and why. Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting our Fund Development office at 604.687.5315. Tax receipts will be issued promptly for gifts of $20 or more.

Please turn off all electronic devices for the duration of the show. If you are concerned about missing an emergency call, you can leave your name, device, and seat location with an usher and we will alert you if a call comes through.

Please be modest with your use of fragrances as some patrons may have allergies.

Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)

Please refrain from eating or unwrapping candy in the theatre as it causes distractions for others.

If you have a complaint about another guest, please tell an usher or the Guest Services Manager rather than approaching the person yourself. We will be happy to address concerns on your behalf.

Photography is strictly prohibited in Arts Club theatres. Please visit our website, Facebook, Instagram, or YouTube pages for photos and videos of our productions.

Programming, casting, dates, and prices are subject to change. Theatrical devices such as cigarettes (herbal or electronic only), water-based stage fog, strobe lighting, and mature content or language may occur in some productions. Please contact our box office for more information.

We welcome all comments and suggestions! Please direct your correspondence to:

Guest Services Manager
guestservices@artsclub.com