Privacy & Security Policy
At the Arts Club Theatre
Company we understand that your personal information and privacy is
important to you. We make every effort to endure that the information you
share with us is recorded accurately, retained securely, and used only
according to your wishes as you have communicated them to us.
The Arts Club Theatre Company does not sell, rent or trade its lists.
Collection
of Information
The
Arts Club Theatre Company collects personal information (such as address
or ticket or donation history) only from ticket-buyers, donors and others
who have actively shown or are likely to show an interest in the Company.
We sometimes have more detailed information from patrons who have been
dedicated and long-term supporters of the Arts Club Theatre Company, for
example seating preference, the names of members of their family, business
addresses and special interests. This information is collected by a
variety of methods – phone, fax, mail, on-line or in person.
Individuals
will be informed about the purposes for which their information will be
used.
Use
of Information
The Arts Club Theatre Company does not sell, rent or trade its lists.
The
Arts Club Theatre Company uses personal information to better serve our
guests and to expand our community of support. Primarily, this includes:
- Mailings
(by post or electronic) and phone calls to provide information about
tickets, events and donations
- Mailings
(by post or electronic) and phone calls to thank supporters, fulfill
subscriber and donor benefits and issue tax receipts
- Mailings
(by post or electronic) or phone calls to invite supporters to special
events
- Phone
calls to sell subscriptions, tickets and solicit donations
- Service
phone calls and e-mails
The
Arts Club Theatre Company is committed to using personal information in a
respectful and useful way. Guests and supporters will receive information
that we believe will be of interest. The Arts Club is also committed to
making sure guests and supporters do not receive more than a reasonable
number of letters or phone calls.
Storage
of Information
Personal
information is stored in our database on a secure server and in hard copy
files. Only authorized Arts Club Theatre Company personnel have access to
this information. Depending on the sensitivity of the information the Arts
Club Theatre Company uses appropriate security measures to protect the
information. The measures may include, for example, the physical security
of offices, and electronic security measures such as passwords, encryption
and personal identification.
Accountability
We
do our best to ensure that all personal information that you have supplied
is recorded accurately. If you notice any errors in our correspondence or
if your personal information changes, please contact our box office at
604.687.1644 to update your file.
If you would like to be
removed from our mailing list, please contact us via email at
If you do not wish to be contacted by:
Phone:
604.687.1644
Mail: 1585 Johnston Street, Vancouver, BC V6H 3R9
E-mail: remove@artsclub.com
indicating the e-mail address you'd like removed on the subject line.
Please
be aware that our Privacy Policy is still evolving and may be updated at
any time. Please check our website or call contact our box office for the
most recent information.
Arts
Club Theatre Company guests are asked to direct any questions or concerns
regarding this privacy policy in writing to the Privacy Officer at
604.687.5315 or privacy@artsclub.com
Website Security
The Arts Club Theatre's web site is housed on a secure servers to
ensure that every transaction you make on our web site will be secure.
We keep your personal information protected through the use of industry leading encryption technology. We do this with the protocol known as Secure Sockets Layer or SSL. It works with your browser by encrypting the transmitted data in a way that makes it virtually impossible for anyone to decode. This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.
How do you know if you have a secure connection?
The easiest way to tell whether or not you’re in a secure area is to look in the lower frame of your browser for the little lock symbol.
Another way to know if you’re in a secure area is to check the URL in your browser's address bar. You’ll notice that the address to the left of the colon changes from ‘http:’ to ‘https:’ when you’re on a secure connection.
If you would like further information, feel free to contact us at support@artsclub.com .
